tk996's Privacy Policy

tk996 is a trusted online betting and casino platform in Bangladesh. We believe that protecting every user's personal information is our fundamental responsibility. This privacy policy ("Policy") describes how tk996 ("we", "our", "platform") collects, uses, stores, and shares your information with third parties.

This policy applies to tk996's website, mobile application, and all of our services. When you register on tk996, use our services, or visit our website — you agree to the terms of this privacy policy.

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2.1 Information You Provide Directly

You provide the following information when registering and using services on tk996:

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Username and password
• Your preferred language and communication settings

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited on our site and activity logs
• Login and logout times and dates
• Information obtained from cookies and similar tracking technologies
• Transaction history and records of betting activity

3.1 For the Purpose of Providing Services

tk996 uses your information for the following purposes:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and rewards
• To provide 24/7 customer support and live chat assistance
• To detect and prevent suspicious activity on your account
• To comply with applicable laws and regulations

3.2 For the Purpose of Platform Development

We use your information to improve the quality of our services:

• To analyze and improve the user experience
• To test and launch new games and features
• To identify and resolve technical issues on the platform
• To analyze overall user behavior patterns (without revealing personal identity)

3.3 For Communication Purposes

Subject to your consent, we may contact you to:

• Send important account-related notices and updates
• Inform you about relevant promotions and offers
• Send security alerts and transaction confirmations
• Provide information and support related to responsible gaming

4.1 When We Share Information

tk996 never sells or rents your personal information. However, in specific circumstances, limited information may be shared with the following third parties:

• Payment Processors: Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: Identity verification information required to comply with KYC regulations.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft receive limited session data to manage gameplay.
• Legal Authorities: When required to comply with valid legal claims, court orders, or government directives.
• Fraud Prevention Services: Monitoring agencies required to prevent fraud and money laundering.

4.2 Third-Party Obligations

All third parties with whom we share information are bound by strict confidentiality agreements. They may only use the information for the specified purpose and may not under any circumstances transmit or sell your information to any other party.

5.1 What Cookies Are and How We Use Them

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and ensure the platform functions correctly.

5.2 Types of Cookies

• Essential Cookies: For maintaining login state and ensuring security. These cannot be disabled.
• Functionality Cookies: Store your language preferences, game settings, and other personalized experience data.
• Analytics Cookies: Used to analyze platform usage and assist with improvements.
• Security Cookies: Used to detect suspicious activity and unauthorized access.

5.3 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to not work correctly.

6.1 Retention Period

tk996 retains your information only for as long as it is necessary. The following policy is followed:

• Information for active accounts is retained for the duration the account remains active.
• Financial transaction records may be retained for an extended period in accordance with legal obligations.
• After an account is closed, some information may be kept for a defined period for legal compliance.
• Marketing data is deleted as soon as you withdraw your consent.

6.2 Data Deletion Requests

You may request deletion of your personal information at any time. However, if there are legal obligations or ongoing disputes, immediate deletion of some information may not be possible. In such cases, we will inform you of the detailed reasons.

7.1 Technical Safeguards

tk996 uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect your account.
• Firewall and Intrusion Detection: Advanced systems to prevent cyberattacks.
• Secure Data Centers: Your information is stored on servers with the highest level of security.
• Regular Security Audits: Periodic system reviews conducted by independent experts.

7.2 Administrative Safeguards

Alongside technical measures, we also ensure the following administrative security:

• Regular staff training on data protection
• Only authorized personnel may access your information
• Audit logs maintained for all data access
• Clear data processing agreements with third parties

As a tk996 user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information.
• Right to Restrict Processing: In some cases, you may ask us to limit the processing of your information.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.
• Right to Complain: If you are dissatisfied with how we process your information, you may contact us.

To exercise these rights, contact our customer support team via 24/7 live chat or by email at [email protected]. We will process your request as quickly as possible.

tk996 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe a minor has registered on our platform, please notify us at [email protected].

tk996 may update this privacy policy from time to time as needed. For any significant changes, we will notify you in the following ways:

• By displaying a clear notice of the change on the website
• By sending a notification to your registered email
• By showing a summary of the changes when you log in to the platform

If you continue to use our platform after a change, you will be considered to have consented to the updated policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team is ready to assist with all your requests.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Email inquiries are typically answered within 24 hours

For more details, visit our FAQ page and Responsible Gaming page.